Joia9 Terms and Conditions — Complete Platform Usage Guide

joia9 is an online digital entertainment platform offering a wide range of games including Live Casino, Slots, bingo, fish shooting games, and sports betting to users in Malaysia. The platform is operated by joia9 Entertainment Group and is accessible via the official website joia9.fun and the related mobile app.

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User") and joia9. By accessing, registering for, or using any part of our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, please stop using our platform immediately. Continued use of the platform following any amendments to these Terms constitutes acceptance of the revised terms.

To register and use the platform joia9, you must meet the following eligibility requirements:

• You must be 18 years and above at the time of registration. We conduct strict age verification and reserve the right to request identification documents at any time.
• You must be an individual acting solely on your own behalf, and not as an agent or representative of any third party.
• You must not be subject to any legal restriction that prohibits participation in online gambling activities under the applicable laws in your jurisdiction.
• The information you provide during registration must be accurate, complete, and up to date. Any false information is grounds for account closure.
• Each individual is only permitted to hold one account on the platform joia9. Holding multiple accounts is strictly prohibited.

joia9 reserves the right to reject any registration application without providing a reason, at our sole discretion.

You are fully responsible for all activities that occur within your account. This responsibility includes:

• Keeping your password and login credentials confidential at all times.
• Not sharing account access with any other individual, including family members.
• Ensuring no other party accesses your account without your authorization.
• Updating your personal information whenever changes occur, especially banking details and phone number.

If you suspect your account has been accessed without authorization, please contact the support team joia9 via Live Chat immediately. We will take the necessary steps to protect your account.

joia9 supports a variety of local Malaysia payment methods including DuitNow, FPX, Touch 'n Go eWallet, and GrabPay. All financial transactions are subject to the following conditions:

Deposits:

• The minimum deposit amount is RM10 for each transaction.
• Deposits are processed automatically and credited to your account within minutes.
• Deposit funds must originate from a bank account or digital wallet registered in the member's own name.
• Third-party deposits are strictly prohibited and such funds will be returned.

Withdrawal:

• The minimum withdrawal amount is RM30 for each transaction.
• Withdrawals processed within 1 to 3 hours on business days.
• KYC (Know Your Customer) verification is required for withdrawals exceeding the set limit. Required documents include a copy of your ID and proof of ownership of the payment method.
• Withdrawals can only be made to the same payment method used for your original deposit.

All bonuses and promotions offered by joia9 are subject to the specific terms stated alongside each offer. The general conditions that apply to all bonuses are as follows:

• Welcome bonuses and all types of deposit bonuses are subject to rollover requirement as stated. Bonuses must be played through a specified number of times before winnings can be withdrawn.
• Each member is entitled to the welcome bonus once only. Attempting to claim this bonus more than once through multiple accounts constitutes fraud.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Any attempt to abuse bonuses or manipulate promotional terms will result in the cancellation of all related bonuses and winnings, as well as potential account closure.
• joia9 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Results joia9 regarding bonus eligibility and the resolution of bonus-related disputes are final.

All games on the platform joia9 are operated in accordance with the rules set by their respective game providers. Members are required to understand the rules of each game before wagering with real money.

• The results of all games are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption or loss of internet connection during an active game, joia9 will settle wagers based on valid system records.
• The minimum and maximum betting limits for each game are as specified within the respective game interface.
• Any winnings resulting from technical errors, system disruptions, or unforeseen exceptional circumstances are void and will not be paid out.
• The use of automation software, bots, or any third-party tools that provide an unfair advantage in games is strictly prohibited.

Members are required to conduct themselves respectfully and responsibly while using the platform joia9. The following are strictly prohibited:

• Using abusive, threatening, or offensive language toward support staff or other members.
• Spreading misleading or false information about the platform. joia9.
• Engaging in any form of fraud, including the use of stolen credit cards or bank accounts.
• Colluding with other members to manipulate game outcomes, particularly in live table games.
• Accessing another member's account or attempting to do so.
• Launching any technical attacks against our platform infrastructure.

Violation of any of the above will result in immediate action, including suspension or permanent account closure, as well as potential legal proceedings.

Closure by Member: You may close your account at any time by contacting our support team. Any valid balance in your account will be refunded once the verification process is complete, provided no terms violations are currently under investigation.

Closure by joia9: We reserve the right to suspend or close any member's account without prior notice under the following circumstances:

• Breach of the terms and conditions set out in this document.
• Fraudulent activity, money laundering, or any other illegal activity.
• Ownership of multiple accounts.
• Providing false information during registration or the KYC process.
• Abuse of bonuses or promotional programs.

joia9 prioritizes the privacy and protection of every member's personal data. The collection, use, and protection of your data are governed entirely by our Privacy Policy us, which forms part of these Terms.

In brief, your personal data is used for the following purposes:

• Account management and identity verification.
• Processing financial transactions and KYC compliance.
• Service improvement and user experience enhancement.
• Account-related communications, promotions, and platform updates.
• Compliance with applicable legal and regulatory requirements.

All data is stored using 256-bit SSL encryption and will not be shared with third parties without your consent, except where required by law.

joia9 is not liable for any financial loss, indirect loss, consequential loss, or special damages arising from the use of our platform, including but not limited to:

• Losses resulting from unfavourable game outcomes.
• Losses resulting from service disruptions, system maintenance, or technical issues beyond our control.
• Losses resulting from unauthorised third-party access to your account due to your own negligence in safeguarding your login credentials.
• Losses resulting from delays in deposit or withdrawal processing caused by third parties such as banks or payment processors.

Maximum liability amount joia9 to you under any circumstances shall not exceed the total amount you have deposited in the 30 days preceding the claim.

joia9 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Amendments take effect immediately upon being published on the platform.

We will endeavour to provide members with reasonable notice of significant changes via:

• Notifications within your account upon login.
• Notification via your registered email address.
• Announcements on our official website.

Continued use of the platform after any amendments are published constitutes your acceptance of the revised terms. If you do not agree with the amendments, you are entitled to close your account.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the support team joia9 ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform.
• Email: [email protected] (response within 24 hours)
• FAQ: Visit the FAQ us for answers to the most frequently asked questions.