Your privacy is our priority. This document transparently explains how joia9 collects, processes, stores, and protects your personal data in line with industry best practices and applicable data protection laws.
Six core pillars that form the foundation of our privacy and data security commitment joia9 to every Malaysian member.
Advanced Data Encryption
All personal data and financial transactions on joia9 is protected with 256-bit SSL encryption — the same standard used by Malaysia's major banks. All information transmitted between your device and our servers is fully end-to-end encrypted.
Secure Data Storage
Your data is stored in data centres protected by multi-layered physical and digital security systems. Access to members' personal data is strictly limited to authorised personnel only, with every access recorded and monitored.
No Third-Party Data Sales
joia9 has never and will never sell, rent, or share member personal data with any third party for marketing purposes without your explicit consent. Your data belongs to you — we only manage it on your behalf.
Full Control in Your Hands
You have the right to access, amend, download, or request deletion of your personal data at any time. Contact our support team and we will process your request within 7 working days.
Transparent Cookie Policy
We use cookies solely to enhance user experience, maintain login sessions, and understand platform usage patterns in aggregate. No third-party cookies are used to track your activity outside the platform. joia9.
Legal Compliance
Privacy Policy joia9 is aligned with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We continually review this policy to ensure full compliance with evolving legislation.
By using the platform joia9, you agree to the collection and use of your personal data as described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.
joia9 ("we", "our platform") respects the privacy of every member and is committed to protecting the personal data you share with us. This Privacy Policy explains the types of data we collect, why we need it, how we use it, and the security measures we take to ensure your data remains protected at all times.
This policy applies to all users of the platform joia9, including website visitors, registered members, and former members whose data remains in our system. This covers all your interactions with our platform via the website joia9.fun, mobile app, and any communication channels we operate.
We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). In the event of any conflict between a translated version of this Policy and the original, the original version shall prevail.
We collect your personal data through two main methods — data you provide directly and data collected automatically while you use our platform.
| Data Type | Example Information | How It's Collected |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Account Registration & KYC |
| Contact Data | Email address, phone number | Account registration |
| Financial Data | Bank account number, bank name, transaction history | Deposit & Withdrawal |
| Technical Data | IP address, device type, operating system, web browser | Automatically during use |
| Usage Data | Game records, login times, wagering activity | Automatically during use |
| Communication Data | Live Chat conversation records, support emails | Interactions with support |
We do not collect credit or debit card information directly. All payments are processed through certified and regulated payment gateways that maintain their own PCI-DSS security standards.
Every piece of data we collect has a clear and legitimate purpose. We do not process your personal data beyond the scope required for the following purposes:
We apply a valid legal basis for every data processing activity — whether based on your consent, contractual necessity, legal obligation, or our legitimate interests as a platform operator.
joia9 does not sell or rent your personal data to any third party. Data sharing only occurs in limited and controlled circumstances as follows:
All third parties we work with have undergone thorough security assessments. They are only permitted to use your data for agreed purposes and may not use it for their own marketing.
We continuously invest in security infrastructure to ensure your data remains protected at all times. Our security measures include:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. Should any data security incident affect your account, we will notify you in a timely manner in accordance with applicable legal obligations.
Platform joia9 uses cookies and similar tracking technologies to enhance your user experience. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of our platform.
As a member joia9, you have the following rights regarding your personal data under Malaysia's PDPA:
Right to Access Request a copy of all personal data we hold about you.
Right to Rectification Correct any inaccurate or incomplete data in your account.
Right to Erasure Request the deletion of your personal data under certain circumstances provided for by law.
Right to Object Object to the processing of your data for specific purposes such as direct marketing.
Right to Portability Receive your data in a machine-readable format for transfer to another service provider.
Right to Restriction Request that we restrict the processing of your data under certain circumstances while an investigation is in progress.
To exercise any of the above rights, contact the support team joia9 via Live Chat. We will process your request within 7 working days and may require identity verification before processing such requests.
joia9 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal requirements.
When data is no longer needed, we will delete or destroy it in a secure and irreversible manner.
Platform joia9 is exclusive to individuals aged 18 years and above. We do not intentionally collect, process, or store any personal data from minors.
If we discover that personal data of an individual under the age of 18 has been collected unintentionally, we will take immediate action to delete that data and close the associated account without notice. Parents or guardians who suspect their child has registered an account on our platform are urged to contact our support team immediately.
If you become aware that a minor is using the platform joia9, please report it to us via Live Chat. We take child protection seriously and will act immediately.
joia9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational improvements. Whenever changes are made, the "Last Updated" date at the top of this document will be revised.
For significant changes, we will notify you via:
Continued use of the platform joia9 after those changes are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or wish to exercise your privacy rights, our Data Protection Officer team is here to help:
We are committed to responding to all privacy-related inquiries within 3 working days. For personal data rights requests, the processing period is up to 7 working days depending on the complexity of the request.
Your trust is our most valuable asset. joia9 has never compromised on member data protection and will continue investing in the latest security infrastructure to safeguard your privacy.